CUSTOMER SERVICE



SHIPPING

Orders placed on hilandcollective.com are processed on weekdays and are shipped the same day the order is placed, pending payment authorization and verification.
We ship to Canada, to the United States and to most International destinations.
Please note, time may vary due to weather, customs, or any unforeseen variables.

Shipping/Delivery time

Canada   Standard shipping usually takes 2-4 business days to arrive.
United States    Standard shipping usually takes 4-6 business days.
International    Standard shipping can take 5-7 business days to arrive.


PAYMENT METHODS 

All prices are in Canadian currency.
Hiland Collective accepts payments through all major credit cards including Visa, Mastercard and American Express. In addition, we also accept payments via PayPal, ApplePay and GooglePay. Payments made via PayPal must come from a verified account with a confirmed shipping address.



RETURNS / EXCHANGES

Please note, all our limited release items are final sale and cannot be returned.
We do not accept returns, exchanges or refunds.

For any others customer service inquiries, e-mail us at info@hilandcollective.com